Get in Touch
Have a question about our training programs or need assistance? Fill out the form below and our team will respond to your inquiry within one business day.
Send Us a Message
Additional Information
Response Time
We strive to respond to all inquiries within one business day (Monday through Friday, excludingese national holidays). During peak enrollment periods, response times may be slightly longer. Thank you for your patience.
Types of Inquiries We Accept
- Course enrollment and registration questions
- Program content and curriculum inquiries
- Technical support for website access
- Payment and refund policy questions
- Partnership and collaboration opportunities
- General feedback and suggestions
Alternative Contact Methods
If you prefer to reach us through other channels:
- Email: You can send us an email directly at info@banthropewave.com
- Phone: Call us at +81 3-6269-9732 during business hours (9:00 AM - 6:00 PM JST, Monday - Friday)
- In Person: Visit our office at 2 Chome-10-1 Yurakucho, Chiyoda City, Tokyo 100-0006 (appointment recommended)
Frequently Asked Questions
How long does it take to receive a response?
Most inquiries receive a response within one business day. Complex questions may require additional time for thorough research and preparation.
Can I request a consultation before enrolling?
Yes, we welcome prospective students to schedule a consultation to discuss program options and determine the best fit for their professional development goals. Please indicate your interest in a consultation in the message field above.
Do you offer courses in languages other than English?
Currently, our courses are primarily conducted in English. Please contact us to inquire about language accommodation options or future program offerings.
What if I need technical support during a course?
Technical support is available to all enrolled students. You can reach out through this contact form or use the direct support channels provided in your course materials.
How can I provide feedback about a completed course?
We value your feedback and continuously work to improve our programs. You can share your course experience through this contact form or through the feedback survey you will receive upon course completion.